Refund policy

Returns

If you are not happy with your Trelino, you can return it for a full refund within 30 days. To be eligible for a return, your item must be in the same condition that you received it, that is unused & new, and in its original packaging. 

To start a return, please email us at hello@mytrelino.com and also include your purchase receipt / order number. If your return is accepted, we will send you a return shipping label to ship back your Trelino. It may take up to 2-4 business days for us to process and respond to your return request.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mytrelino.com.